Return & Refund Policy

Refund and Return Policy

Thank you for shopping with Roseman's. We want you to be happy with your trousers. If something isn't right, this policy explains how returns, exchanges and refunds work.

Return window
You can request a return or exchange within 7 days of receiving your order.

Eligibility
To be eligible, the item must be:

  • Unworn, unwashed and unaltered
  • In its original condition, with all tags attached
  • In its original packaging

Items that show signs of wear, washing, alterations or damage after delivery cannot be returned.

Non-returnable items

  • Items bought on final sale or clearance, where this is stated on the product page
  • Items that have been altered or hemmed
  • Gift cards

Exchanges
If the size or fit isn't right, you can exchange for another size, subject to availability. If your size is out of stock, we'll offer a refund instead.

Damaged, defective or wrong items
If you receive a damaged, defective or incorrect item, contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. We will arrange a free replacement or a full refund, including shipping charges.

How to request a return

  1. Email us at support@rosemansindia.com or message us on WhatsApp at 9911649048 within 7 days of delivery.
  2. Include your order number, the item you want to return or exchange, and the reason.
  3. Once approved, we'll share the return instructions.

Return shipping

  • For damaged, defective or wrong items, we cover the return shipping.
  • For size or fit exchanges and change of mind returns, the customer covers the return shipping.

Refunds

  • Once we receive and inspect your return, we'll confirm by email whether it is approved.
  • Once a refund is approved, the payment will be refunded to your original payment method within 2 hours, or within 2 business days at the maximum.
  • For Cash on Delivery orders, we'll refund by bank transfer or UPI. We'll ask for your details when the return is approved.
  • Original shipping charges are non-refundable, except where the item was damaged, defective or incorrect.

Cancellations
You can cancel an order before it ships by contacting us as soon as possible. Once an order has shipped, it is covered by the return policy above.

Contact us
If you have any questions about this policy, get in touch with us:

  • Email: support@rosemansindia.com
  • WhatsApp and phone: 9911649048
  • Support hours: Monday to Saturday, 10 AM to 8 PM. Sunday, 10 AM to 2 PM.